Frequently Asked Questions
Find answers to common questions about our tours and services in New Zealand
We offer a wide range of tours including Self Drive, Guided and Motorhome packages, covering North Island and South Island. Each package can be customised to match your interests, needs and wishlists.
Booking is easy! You can browse our tour packages on the website, select your preferred dates, and book online. Alternatively, you can contact us via WhatsApp at +64221841601 or email us at info@ikhlastours.co.nz for personalized assistance with your booking.
Our tour packages typically include transportation, accommodation, guided tours, and selected meals. Specific inclusions vary by package, so please check the detailed itinerary for each tour. We can also customize packages to include or exclude specific services based on your preferences.
Yes, we offer a variety of rental vehicles including cars, campervans, and motorhomes. All our vehicles are well maintained and come with comprehensive insurance. We can provide vehicle rentals as part of a tour package or as a standalone service.
We offer flexible cancellation terms. Cancellations made 30 days or more before departure receive a full refund. Cancellations 15-29 days before receive a 50% refund, and cancellations less than 15 days before are non-refundable. We recommend travel insurance for additional protection.
Absolutely! Many of our tours are family friendly and can be adapted for travelers of all ages. We can provide child seats for vehicles, suggest family friendly accommodations, and adjust activity levels to suit children. Please let us know about children in your group when booking.
We offer a diverse range of activities including bungy jumping, hiking, glacier walks, wildlife tours, Maori cultural experiences, and scenic flights. We partner with trusted activity providers across New Zealand to ensure high quality experiences at competitive prices.
Yes, we provide airport transfers from all major New Zealand airports including Auckland, Wellington, Christchurch, and Queenstown. Transfers can be arranged as part of your tour package or as a standalone service.
We accept various payment methods including credit/debit cards (Visa, Mastercard), bank transfers, and PayPal. A 20% deposit is required to confirm your booking, with the remaining balance due 30 days before your tour departure.
Yes, we specialize in creating customized tours for special occasions including honeymoons, anniversaries, family reunions, and corporate events. Our team can help design a unique itinerary that matches your specific requirements and preferences.
New Zealand's weather can be unpredictable, so we recommend packing layers. Bring waterproof clothing, comfortable walking shoes, sun protection, and insect repellent. For specific activities, you may need specialized gear which we can provide or help you rent. We'll send you a detailed packing list based on your specific itinerary.
While we don't directly provide travel insurance, we strongly recommend all our clients purchase comprehensive travel insurance. We can recommend trusted insurance providers and help ensure your coverage meets New Zealand's requirements and your specific needs.